Returns/Exchanges Policy
Our goal is to provide our customers with the best products available. We conduct extensive testing on each product to ensure the best quality. In the event you are dissatisfied with a product, please contact us within 30 days of the shipment date at our returns department for a RMA (Return Merchandise Authorization) number so that we can insure proper tracking of your return. Once we receive your RMA request, we will issue you an RMA instructional email, which will explain how and where to ship the returned items to. Please check your spam folder for the instructional email. After we receive your return, please allow 5 business days to process your transaction. Shipping charges will NOT be refunded. Any returns shipped to us without an authorized RMA number on the package will be refused at the time of delivery.

Defective Items: If you receive a defective product, please contact us within our 30 day return policy. The replacement item will be sent to you and we will arrange for a pick-up of the defective item. There will be a charge for the replacement product but we will issue a full refund when we receive the defective item back, including all original parts and packaging. If for any reason, the customer does not want the replacement for the defective item, the customer assumes responsibility for the return shipping costs. If our staff tests the returned item and it has been found to not to be defective, the customer assumes responsibility for the additional shipping costs, as well as a restock fee.

Shipping
All orders placed on TheWaterMat.com can be quickly tracked through our on-line Customer Service tool. You will also receive a convenient hyperlink in your emailed order confirmation giving you quick access to your order's progress. Orders are shipped weekdays (non-holidays) and our cutoff time for shipping is 3:30 pm CST. Delivery transit time starts once we have filled the order and our carrier has picked up the package. We offer a flat rate of $99.99 and ship the WaterMat Jr and WaterMat via FedEx Ground. The WaterMat Plus ships via an LTL carrier that services your location.

Merchandise Damaged In Transit
If your merchandise arrives damaged, notify us before returning it. We must be notified within one business day to insure proper handling of your claim. Fed Ex may require that a representative come to your home. Remember to keep the original packaging. Do not discard the shipping box, after inspecting the damaged parcel, they will return it to us. This procedure needs to be followed in these rare occasions.

Refused Packages/ Undeliverable Packages
Customers will be automatically charged a service fee for:

• Any refused package.
• Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
• Re-shipment of packages returned to us.

Payment Methods
TheWaterMat.com accepts VISA, MasterCard, and American Express. Once your order has been received and your credit card information has been verified, your payment will be processed by eAccess Solutions, Inc. and will appear on your credit card statement.